Frequently Asked Questions
Everything you need to know about shopping with The Lullaby Club.
What is the shipping timeframe for my order?
We aim to process and dispatch all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
How do I return an item for a refund or exchange?
We offer a 30-day return policy for all full-priced items. Garments must be in original condition with tags attached. Please visit our Returns Portal to start your request and receive a shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide and specific garment measurements. As many of our styles are designed for a relaxed, oversized fit, we recommend checking the 'Fit Notes' section before purchasing.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your destination. Please note that customers are responsible for any local customs duties or import taxes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible payment options through Afterpay and Klarna for eligible customers.
How should I care for my Lullaby Club garments?
To ensure the longevity of our natural fabrics, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry in the shade and avoid tumble drying to prevent shrinkage.